Shipping & returns

Shipping rates

Shipping is free to every address we can deliver to in Canada. We absorb the carrier cost rather than passing it on, so the price shown on the product is the price you pay delivered.

Shipping is free to every address we can deliver to in Canada. There is no minimum order, no threshold to reach, and nothing added at checkout — the price shown on the product is the price you pay delivered.

Check delivery times for your postal code before you buy. Your cart and the checkout page both confirm free shipping before payment is taken.

All orders ship by carrier; we do not offer customer pickup.

We ship within Canada only. No international shipments at this time. Orders to Nunavut, the Northwest Territories, Yukon, and other fly-in or road-inaccessible communities are quoted individually — contact us with your address. Orders above 12 bags ship as multiple parcels or on a pallet; contact us for a rate.

Processing & delivery

• Orders typically process and ship within 2–3 business days.
• Peak spring season (April–June) processing may take up to 5 business days.
• Transit time after dispatch depends on destination and is shown in the shipping calculator alongside your rate.

We use a mix of carriers chosen per destination to deliver the fastest at the lowest cost — Trexity for local delivery around Guelph, Stallion Express and the carriers it assigns for the rest of Ontario and the country, and Canada Post for remote destinations the others do not serve. You will receive your tracking number by email once your order ships. Delivery windows are estimates; holidays and weather can delay transit.

Damaged or defective product

If a bag arrives damaged in transit, contact us within 14 days of delivery with a photo of the damage. We will replace the product or issue a full refund at no additional cost.

Returns

Because our products are soil supplements, we cannot accept returns of opened bags. Unopened bags in original packaging may be returned within 30 days of delivery for a full refund. The customer is responsible for return shipping.

To initiate a return, use the contact form with your order number, the reason for return, and a photo where applicable. We will respond within two business days with return instructions.

Refunds

Refunds are processed within 5–7 business days of receiving the returned product or approving a damage claim. Refunds issue to the original payment method.

Address accuracy

Please double-check your shipping address at checkout. We cannot reroute packages once they are with the carrier. If a package is returned to us as undeliverable due to an incorrect address, we will re-ship at the customer’s cost.

Questions

Use the contact form with your order number.